The ServiceNow reporting glossary
The vocabulary of ServiceNow reporting is half ServiceNow product names and half meeting names, and the two get mixed up constantly. These are plain definitions, written for people who have to produce the report, not for a product brochure.
Automated Operational Reporting (AOR)
Automated Operational Reporting, or AOR, is the practice of generating recurring operational reports directly from the system of record rather than assembling them by hand each cycle.
Demand review
A demand review is the recurring meeting where incoming demands, the requests for new work, are assessed and dispositioned: approved into the portfolio, deferred, or declined.
MBR and QBR
An MBR is a monthly business review and a QBR is a quarterly business review.
Performance Analytics vs Platform Analytics
Performance Analytics is ServiceNow's analytics capability for collecting indicator scores over time and analyzing what is driving a trend.
Pre-CAB
A pre-CAB is the working session held before the Change Advisory Board meets.
ReportFlow
A ReportFlow is a reusable report definition in VividCharts.
ServiceNow dashboard vs report
In ServiceNow, a report is a single saved view of data, such as a bar chart of open incidents by priority.
SLA scorecard
An SLA scorecard is the recurring report showing performance against agreed service level targets for a period.
SPM vs PPM
PPM stands for project portfolio management and is the older term, focused on planning and tracking projects.
SteerCo deck
A SteerCo deck is the recurring presentation taken into a steering committee meeting.