What is an MBR or QBR?
An MBR is a monthly business review and a QBR is a quarterly business review. Both are recurring meetings where a team, a service provider, or a vendor reports performance against commitments to the people they are accountable to. The content is usually service performance, delivery progress, spend, risks, and what is coming next.
In ServiceNow environments, MBRs and QBRs are the highest volume reporting commitment most teams carry, especially service providers running them per client. The structure almost never changes between cycles. Only the numbers do. That makes them the first candidate for automation and, in practice, the place most teams feel the time saving first.