The challenge
The PMO required project managers to complete Monthly Project Reviews from a PowerPoint template. Each one took 1 to 1.5 hours per project, per month — screenshotting, extracting data, copying it over, and assembling slides by hand.
- 1–1.5 hours of manual assembly per project, every month
- Data siloed across Excel and SharePoint, duplicating what already lived in ServiceNow
- Presentations that lacked professional consistency and engaging visuals
- Six months on a third-party reporting tool that didn't solve the problem
The solution
The PMO adopted VividCharts Narratives — a feature that groups dashboards into a presentation format using real-time ServiceNow data. The template was configured once and reused every month with no rebuilding.
- Built the Monthly Project Review template once, in about two weeks
- Reused it monthly without rebuilding a thing
- Users opened Narratives by URL and self-served PDF or PowerPoint exports
- Reporting stayed tied to live ServiceNow records
The results
The PMO recovered nearly half the time and cost of a full-time employee — and gave that time back to customer work.
- 60 hours saved every month on administrative reporting
- Increased ServiceNow adoption across the PMO
- Branded presentations powered by real-time data
- Stronger PM relationships and deeper leadership insight
- Project managers freed to focus on customers, not slide decks