The challenge
GlideFast Consulting, an elite ServiceNow partner, was delivering client reporting the hard way. Project managers maintained multiple Excel and PowerPoint decks every week, with no real-time visibility into what clients needed to see.
- Weekly Excel and PowerPoint decks built by hand
- Thousands of client status reports produced manually each year
- No real-time view into client reporting needs
The solution
VividCharts enabled automated operational reporting through branded, on-demand templates living directly inside ServiceNow — eliminating the manual creation process entirely, with no custom code.
- Branded, on-demand report templates inside ServiceNow
- Live data, true to form on every export
- No custom code required to build or maintain
The results
GlideFast turned client reporting from a weekly chore into a one-click deliverable.
- Over 6,000 status reports automated every year
- Report creation reduced from hours to minutes
- Consistent, visually engaging updates that lifted client satisfaction
- Zero custom code to support