The challenge
CDW, a Fortune 500 company, ran its business review process on manually built visualizations. The work was repetitive, slow, and pulled skilled people away from higher-value initiatives.
- Dozens of client-facing visualizations built by hand
- The equivalent of 20,000 hours of manual reporting effort
- Repetitive work that wore on the team and slowed reviews
The solution
CDW implemented VividCharts to automate client-facing reporting directly within ServiceNow — replacing manual visualization work with standardized, scalable reports.
- Automated 60+ visualizations natively in ServiceNow
- Standardized, scalable report templates
- Seamless, repeatable client reporting delivery
The results
Automation didn't just save money — it freed CDW's people to focus on strategic work.
- $2.6 million saved annually
- 60+ visualizations automated, replacing 20,000 hours of manual work
- Better leadership visibility into key performance data
- Improved team morale by removing repetitive tasks
- Resources redirected toward strategic initiatives