Run a problem review that drives root-cause action, not another status recap
Problem Review is a ready-to-run ReportFlow that turns your live ServiceNow problem records into a focused review — root causes, recurring incidents, known errors and workaround coverage — current the moment you open it.
Problem management stalls when the data lives in ten places
Linking problems to their incidents, tracking root-cause progress, and proving a fix actually worked means stitching together exports — so the review becomes a recap instead of a decision.
When the numbers are assembled by hand, recurring incidents hide, aging problems slip, and nobody can show whether a known-error workaround is still holding. The review turns into reading status aloud. Problem Review pulls problems, their linked incidents and root-cause progress live from ServiceNow, so the team spends the meeting deciding what to fix next — not rebuilding the picture.
Everything your report needs — automated
Problems linked to live incidents
Each problem shows the incidents it's driving, pulled live — so recurring pain is impossible to overlook.
Root-cause progress tracking
Investigation status, owner and aging surface automatically, keeping stalled root-cause work visible.
Known errors and workarounds
Known-error records and their workarounds display alongside the problems they cover, with current status.
Recurring-incident trends
Spot the incidents that keep coming back with trends computed the same way every cycle.
One template, every service
Design the review once and it renders for every service or problem-management team from the same live data.
Board-ready exports
Export a polished PDF or PPT that looks hand-built and reads consistently every cycle.
From reporting chore to running advantage
Reviews that drive fixes
With root cause and recurrence in front of them, the team decides what to eliminate next instead of recapping status.
Recurring pain made visible
Live links between problems and incidents surface the issues quietly costing the most — before they escalate again.
Prove the fix worked
Trends carry forward cycle to cycle, so you can show a recurring incident actually dropped after the change.
A real Problem Review report, running on live data
Open a live ServiceNow instance and walk a fully-built Problem Review report — the same one your team would publish. No slides to assemble, nothing to install.
See which problems drive your incidents in real time. The review shifts from reading status to deciding what to eliminate next.
Explore related ReportFlows & resources
See it on your own data
Spin up a live instance to explore the Problem Review ReportFlow yourself, or book a walkthrough with our team.
- Walk a fully-built Problem Review report on live data
- See how it maps to your ServiceNow tables
- Get your reporting questions answered, no pressure
Start with a live instance
We'll send a private ServiceNow instance with this report, ready to explore — no install, no sales call.
or book a demo instead →No install · runs inside ServiceNow · your data never leaves your instance