Using ServiceNow process mining to detect, analyze, improve, and monitor your business processes.
This session introduces process mining capabilities in ServiceNow, demonstrating how process mining can automate and enhance the efficiency of business processes directly within the platform.
The presentation walks through automating workflow analysis across four improvement phases — detect, analyze, improve, and monitor — and covers how simple the setup can be, along with integration with ServiceNow Performance Analytics.
Along the way, tools like the Process Mining Workspace and Analyst Workbench are used to identify bottlenecks and operational inefficiencies so teams can target the parts of a process that need attention.
How process mining can automate and enhance the efficiency of business processes within ServiceNow.
The four improvement phases — detect, analyze, improve, and monitor — and how they fit together.
Using the Process Mining Workspace and Analyst Workbench to identify bottlenecks and inefficiencies.
How process mining integrates with ServiceNow Performance Analytics for deeper workflow analysis.
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