Webinar On-demand November 15, 2023

KPI Reporting Recipes for ITSM and SPM

Practical recipes for transforming raw ServiceNow data into insightful ITSM and SPM KPI reports.

Recording
Full session recordingKPI Reporting Recipes · with co-founder Rob Walsh
0:00 /
About this session

In this session, VividCharts co-founder Rob Walsh shows how to transform raw ServiceNow data into insightful visual reports that can drive strategic decisions across ITSM and SPM.

The recipes cover building ITSM and SPM KPI reports, customizing automated reporting, and leveraging ServiceNow integration to keep the numbers current. Rob also walks through using custom scripts and templates and visualizing data through scorecards and charts.

What you'll learn
01

How to transform raw ServiceNow data into insightful visual reports that drive strategic decisions.

02

Building and customizing automated ITSM and SPM KPI reports with custom scripts and templates.

03

Leveraging ServiceNow integration to keep reports current.

04

Visualizing data through scorecards and charts.

Featured panel
Rob Walsh
Co-Founder
VividCharts
Pedro Soto
Senior Manager
Westbury Analytics
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