Charles Scott and Cary Nutting of Truist share how they moved from manual Excel reporting to automated ServiceNow reporting — and the experience it created for ITSM stakeholders.
Join us for an insightful session where Charles Scott and Cary Nutting from Truist discuss their automated reporting use case with VividCharts and ServiceNow.
The conversation traces Truist's move from manual Excel reporting to an automated approach — why they chose it, the business impact it had, and how they now disseminate data to thousands of users across the organization. Along the way we dig into the efficiency gains and the downstream benefits: improved compliance, stronger data integrity, and better organizational decision-making for ITSM stakeholders.
Why Truist moved from manual Excel reporting to automated ServiceNow reporting.
The business impact of the change on ITSM stakeholders.
How they distribute data to thousands of users efficiently.
Gains in compliance, data integrity, and organizational decision-making.
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