Currently, non-platform users rely on push reporting external to ServiceNow. There's no visibility for change requesters into status and priority, and change managers are inundated with update requests.
Eliminate resource hours wasted completing reports manually external to ServiceNow.
Data is available to all stakeholders at any time, facilitating decision-making outside of regular update meetings.
Templated change reporting that is always available, automated, live.
A reporting platform integrated with ServiceNow that is intuitive to use.
A cost-effective solution to scale reporting accessibility.
Aggregating incident and problem data in ServiceNow is cumbersome. IT executives are updated via manual Excel and PPT reporting. BI dashboards are open to interpretation and lack data storytelling.
Executives can lean into agile business planning with access to live IT operations reporting
Your organization can make faster decisions about resource management and problem resolution
IT operations summary views that are tailored to the information your stakeholders want to see
Accessible reporting that doesn’t require advanced understanding of ServiceNow
Resources spend a lot of time putting data into ServiceNow, only to have to pull data out again for reporting. Your ServiceNow user adoption is stalling due to lack of appropriate reporting outputs in-platform. Executive still demand slide format update reporting, pulling IT resources away from managing operations work.
IT resources can spend more time ensuring good outcomes for IT operations work
IT operations efficiency and KPI tracking can be accessed any time by stakeholders with always-live data
In-platform IT operations slide templates that can be built once and then accessed with live data indefinitely
Automatic aggregation of data that is already in ServiceNow
What is Automated Operational Reporting?
Operational reports are key to understanding how different areas of the business are performing against set KPIs. For stakeholders who don’t live in ServiceNow, they are reliant on a person (or persons) to extract data and manipulate it into a digestible format, typically on a cadence of once a month. It is essentially a very cumbersome game of telephone.
If that doesn’t sound very efficient to you, we 100% agree.
When you automate your ServiceNow operational reporting by utilizing a tool in-platform, your reports will always be live and on-demand. Build your report templates once and then scale by applying that template to as many records as you want.
Even non-technical users will be able to access live ServiceNow data, formatted to be easily digested and actionable. No more waiting for the monthly report-out to review data that is already stale!
We'd love to show you how you can save time and automate your operational reporting. Schedule a time for a personalized demo or check out our VividHub to explore on your own!