ITSM - Major incident

Easily spot data-driven incident trends

Templatize ServiceNow major incident reporting directly in-platform,
Solution Overview


Provide IT stakeholders at all levels of the organization insight into major incident trending and resolution.

A major incident requires all hands on deck and a tremendous sense of urgency - but how are you analyzing trends over time?

VividCharts allows you to template your most critical business reports for a variety of audiences - reports that pull directly from live data in the platform. Everything in the editor is fully configurable including data shown, chart types and aesthetics.

The best part? No code required!

VividCharts Benefits

Templatize your incident reporting in-platform with live data

Enable pull reporting for even non-technical stakeholders

AOR Foundations

The 3 D's of Change Management



What makes VividCharts unique is that we keep your data where you want it - in ServiceNow - while enabling status updates in a digestible format.

Your team is already doing the hard work to keep incident records up to date in ServiceNow - shouldn’t the reward for good data governance be automated reporting?

We think so.



VividCharts offers various report types and full aesthetic control over styling - all native to ServiceNow.

We know that some stakeholders won’t digest information the same if the report is not formatting and easy to read.

Get the most out of your ServiceNow investment and drive faster decision making with stunning reports and dashboards that are always available with live data.



While your data is always live, you can easily export your reports to PowerPoint or PDF for seamless distribution with the click of a button.

Create low tension access to reporting by serving both pull and push reporting without mindless copying and pasting into external platforms.

AOR Foundations

Best-in-class report design with VividCharts

Expanded data visualizations

Chart styles and designs not available out-of-the-box with your ServiceNow instance.

Full aesthetic control

Our flexible slide editor UI enables you to add company branding, customer logos and so much more.

Optimized report design

Allow your report builders to decide what data/tables to show and how to format slide information to best suit report consumers.
AOR Foundations

Meet stakeholders where they are with flexible delivery options

This is an important tenet of any good ServiceNow reporting program.

VividCharts enables several delivery options that require zero additional manipulation of slides or data in external platforms, including: directing stakeholders to live dashboards in ServiceNow, exporting high-fidelity PowerPoints and automated email push alerts!

Unleash the power of agile ServiceNow reporting!

We'd love to show you how you can save time and automate your operational reporting. Schedule a time for a personalized demo or check out our VividHub to explore on your own!