ITSM - Problem Review

Take problem reporting off the to-do list

Identify ITSM process improvements with better problem resolution reporting.
Solution Overview


Let’s face it - reporting on problem identification and resolution in ServiceNow shouldn’t be one of your problems. (see what we did there)

We know the feeling when you get a report out just right - a careful combination of manual data manipulation in Excel and professionally formatted slides in PowerPoint.

But to recreate that reporting each week, month and quarter?! You should be too busy investigating the root causes of your problems to have time for that.

It’s as simple as this - determine the data that needs to be presented (and you probably already have this in a deck you’ve created manually), configure that data in the VividCharts slide editor, style it once, and then it will be automatically on-demand and populated with live data forever more. 

You’re welcome.

VividCharts Benefits

Spend more time improving incident outcomes, not building PPT decks

Enable your report builders to automate their reporting in-platform

AOR Foundations

The 3 D's of Problem Review



You have all the problem data you need already - it gets populated in ServiceNow while your team is busy putting out fires.

Chances are, you already know the problem data you want to report on, and more importantly what your IT stakeholders want and need to see.

Now how can you take your problem reporting to the next level while also not creating extra work for the people who are fixing the issues?



Take all that problem data and filter it into VividCharts proprietary in-platform reporting interface.

Build out your dashboards, presentations and record summaries in one place and then get back to solving the problems at hand.



While we encourage you to draw people into ServiceNow to view your newly populated, on-demand reporting, we know that not all stakeholders consume information on the same cadence or in the same format.

Easily export your VividCharts reports to PowerPoint or share with users who need the information immediately.

AOR Foundations

Best-in-class report design with VividCharts

Expanded data visualizations

Chart styles and designs not available out-of-the-box with your ServiceNow instance.

Full aesthetic control

Our flexible slide editor UI enables you to add company branding, customer logos and so much more.

Optimized report design

Allow your report builders to decide what data/tables to show and how to format slide information to best suit report consumers.
AOR Foundations

Meet stakeholders where they are with flexible delivery options

This is an important tenet of any good ServiceNow reporting program.

VividCharts enables several delivery options that require zero additional manipulation of slides or data in external platforms, including: directing stakeholders to live dashboards in ServiceNow, exporting high-fidelity PowerPoints and automated email push alerts!

Unleash the power of agile ServiceNow reporting!

We'd love to show you how you can save time and automate your operational reporting. Schedule a time for a personalized demo or check out our VividHub to explore on your own!