The challenge
Nestlé runs one of the largest ServiceNow footprints in the world — roughly 300,000 employees across 185 countries. When teams moved their work onto Common Workflow Management, the reporting that leadership relied on didn't move with it.
Product owners fell back on what they knew: spreadsheets and slides. Every reporting cycle meant exporting data, rebuilding the same decks by hand, and circulating numbers that were already out of date.
- Multiple Excel and PowerPoint decks maintained per team
- Reports stale the moment they were exported
- No single source of truth across 50+ product owners
- Hundreds of hours lost to manual assembly each year
The solution
VividCharts built automated CWM reporting that lives directly inside Nestlé's ServiceNow instance — tied to live records, true-to-form on export, and governed by the permissions they already had.
Instead of rebuilding decks, product owners now open a report that's already current. Here's what we put in place:
- Standardized report templates for every CWM workspace
- Live dashboards tied directly to ServiceNow records
- Role-based access inheriting existing ACLs
- One-click, board-ready exports for leadership
"We went from rebuilding the same decks every week to opening a report that's already right. Our product owners got their time back." — Platform Owner, Nestlé
The results
Within a quarter, manual reporting was effectively gone. Leadership reviews now run on live CWM data, and the time product owners spent assembling decks went back into the work itself.
- 50+ product owners working from one live source of truth
- Hundreds of hours of manual reporting eliminated annually
- Real-time visibility for leadership, with zero exports
- A repeatable reporting model rolled out across regions