Transforming Executive Reporting with ServiceNow SPM

Executive Summary

Many organizations struggle with reporting inefficiencies that waste time and resources. Customizations, fragmented data, siloed tools, and limited visualizations hinder effective decision-making.

A healthcare organization faced these challenges with its Strategic Portfolio Management (SPM) reporting. By going back to out-of-the-box functionality and partnering with VividCharts, they streamlined reporting, improved data accuracy and adoption, and enhanced executive decision-making with real-time insights.

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Key Drivers for Change

• Over-Customization: Heavy ServiceNow customizations made upgrades difficult, causing delays and ongoing maintenance issues.
• Inconsistent Adoption: Not all teams were fully using the platform, leading to fragmented data and unreliable insights.
• Lack of Trust in Data: Pulling data from multiple sources created inconsistencies and lowered confidence in accuracy. 
• Siloed Tools: Relying on PowerPoint and Excel resulted in duplicated work, inefficiencies, and errors.
• Limited Data Visualization: The lack of effective visualizations made it hard for executives to quickly understand and act on data.

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The Solution

Step 1: Returning to Out-of-the-Box Functionality

To address these challenges, the healthcare organization reverted to ServiceNow’s out-of-the-box features. The goal was to reduce customizations, standardize reporting, increase user adoption, and make ServiceNow the central source of project data.

However, despite these improvements, key elements were missing. The organization still didn’t have executive-grade reporting that easily connected data to business decisions in real-time.

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Step 2: Partnering with VividCharts

To close these gaps, the healthcare organization partnered with us to transform their reporting. 

As a native ServiceNow plug-in, VividCharts provides real-time, interactive reporting with executive-grade visualizations that transform complex data into easy-to-understand insights. 

As a result, the healthcare organization improved its project portfolio management, replaced fragmented reporting tools, and established a unified data solution that became the single source of truth across the organization.

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Key Results

• 100+ hours saved each month 
• 50% reduction in portfolio projects
• 100% ServiceNow adoption
• Real-time insights 
• Higher data quality and accuracy
• Seamless system upgrades 

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What’s Next – Expanding Reporting Capabilities

The healthcare organization plans to expand its use of VividCharts across multiple departments and functions, with key initiatives including:

• Enhancing resource management and reporting
• Taking VividCharts into ITSM and other ServiceNow modules
• Scaling self-service data visualization
• Boosting data literacy throughout the organization

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Conclusion

By integrating VividCharts with ServiceNow SPM, the healthcare organization successfully transformed its executive reporting process. This led to increased efficiency, improved data quality, and faster decision-making.

With plans to expand reporting capabilities, the organization is positioned to continue driving operational excellence and business growth through smarter, data-driven decisions.

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