From Spreadsheets to Real-Time: How Nestlé Transformed CWM Reporting for 50+ Product Owners

Nestlé’s ServiceNow Factory Team supports ~300,000 employees across 185 countries. But when they moved to CWM, reporting broke.

Project managers were maintaining multiple Excel and PowerPoint decks every week. Key CWM data wasn’t accessible in standard ServiceNow reporting. Leadership had no real-time visibility.

Nestlé needed executive-ready reporting powered by live CWM data, without manual updates.

In this case study, you’ll see how VividCharts:

• Unlocked CWM reference fields standard reporting can’t reach
• Automated PMO meeting decks and roadmap reporting
• Eliminated hundreds of hours of manual work annually
• Delivered real-time visibility to 50+ Product Owners and leadership

If you're using CWM and still exporting to spreadsheets, this will look familiar.

Download the full case study to see how they transformed reporting.