IT Service Management

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Problem Review

Streamline problem-solving with ease—focused, fast, and data-driven.

Problem

ServiceNow’s Problem Management capabilities shine, yet without routine, well-organized and actionable reporting, Problem Managers face a fragmented picture of IT challenges and solutions.

Without a clear understanding of recurring incidents, root causes and in-progress action plans, teams struggle to shift from reactive firefighting to proactive prevention.

Features

Problem Review empowers you to turn ServiceNow data into a unified, professional powerhouse, simplifying analysis and amplifying your impact in every meeting.

  • Customizable Blueprint: Build a tailored report that brings in the data you need, but also represents your company’s brand and professionalism —set it once and benefit with the seamless consistency at every meeting.
  • Live Data Viewer: Stay connected to the source-of-truth of your organization’s problem management with real-time ServiceNow data. Deliver insights that keep you in command and ahead of recurring issues.
  • Flexible Exports: Tell your problem-solving story your way with exports in PPTx, PDF, or PNG. Transform your data into compelling, polished outputs that rally every stakeholder around the problems you are facing.
  • Bundled Problem Consolidation: Unite multiple problem reports into one powerful presentation, streamlining reviews and driving focused, impactful decisions in every problem meeting.

Benefits

  • Unlock Positive Change. After resolution, make reviews seamless and simple so that you can make decisions and changes that keep this from happening again.
  • Laser-Focused Problem Reviews. Guide your team through sharp, focused analysis sessions that zero in on root causes, cutting through noise to deliver faster, smarter resolutions.
  • Fresh Data, Fast Fixes. Equip Problem Managers with up-to-date, actionable data that fuels rapid resolutions, ensuring every review tackles today’s priorities with precision.

Related Resources

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