Problem Review

Problem

ServiceNow’s Problem Management capabilities shine, yet without routine, well-organized and actionable reporting, Problem Managers face a fragmented picture of IT challenges and solutions.

Without a clear understanding of recurring incidents, root causes and in-progress action plans, teams struggle to shift from reactive firefighting to proactive prevention.

Features

Problem Review empowers you to turn ServiceNow data into a unified, professional powerhouse, simplifying analysis and amplifying your impact in every meeting.

Customizable Blueprint: Build a tailored report that brings in the data you need, but also represents your company’s brand and professionalism —set it once and benefit with the seamless consistency at every meeting.
Live Data Viewer: Stay connected to the source-of-truth of your organization’s problem management with real-time ServiceNow data. Deliver insights that keep you in command and ahead of recurring issues.
Flexible Exports: Tell your problem-solving story your way with exports in PPTx, PDF, or PNG. Transform your data into compelling, polished outputs that rally every stakeholder around the problems you are facing.
Bundled Problem Consolidation: Unite multiple problem reports into one powerful presentation, streamlining reviews and driving focused, impactful decisions in every problem meeting.

Benefits

Unlock Positive Change. After resolution, make reviews seamless and simple so that you can make decisions and changes that keep this from happening again.
Laser-Focused Problem Reviews. Guide your team through sharp, focused analysis sessions that zero in on root causes, cutting through noise to deliver faster, smarter resolutions.‍
Fresh Data, Fast Fixes. Equip Problem Managers with up-to-date, actionable data that fuels rapid resolutions, ensuring every review tackles today’s priorities with precision.

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IT Service Management

Streamline problem-solving with ease—focused, fast, and data-driven.

Problem

Features

Benefits

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