IT Service Management

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Major Incident Executive Report

Turn major incident chaos into executive clarity.

Problem

When a major incident hits, managers and executives need answers fast. But your team is busy resolving the issue, not building PowerPoint slides. Manually compiling incident summaries pulls critical resources away from resolution and leaves leadership in the dark when they need visibility most.

And after the incident is resolved, piecing together a root cause analysis becomes another tedious manual effort, when resources should be focused on preventing the next incident.

Features

  • Instant executive overview: See critical incident details—priority, impact, state, affected CIs, and business services all in a single view designed for leadership.
  • Automated key metrics: Track affected CIs, impacted services, child incidents, and outages without manual counting or spreadsheet wrangling.
  • Built-in response timeline: Show exactly when the incident was opened, promoted, and resolved with clear timestamps that demonstrate your team's responsiveness.
  • Business impact documentation: Capture both the business impact and resolution notes directly from ServiceNow, so stakeholders understand what happened and how it was fixed.
  • Export for stakeholders: Share polished incident summaries via PDF, email, via your scaled report hub, which is perfect for post-incident reviews, crisis debriefs, and compliance documentation.

Benefits

  • Crisis communication solved. During active major incidents, share real-time summaries with leadership and stakeholders without pulling your response team away from resolution.
  • Post incident reviews in minutes. Generate comprehensive incident reports for retrospectives, risk assessments, and executive briefings. No manual formatting required.
  • Transparency that builds trust. Give leadership and business partners visibility into your incident response process with consistent, professional reporting that shows you're in control.
  • Compliance and audit-ready. Maintain a complete record of major incidents with all the details auditors and compliance teams need, automatically documented and easily accessible.

Related Resources

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