Intuitive ServiceNow reporting.

November 14, 2022

Create the ServiceNow reporting experience your users want.

If Apple has taught us anything in the modern technology age, it’s that user experience and intuitive UI matters. A lot. Replicating common tools and intuitive actions can take the burden off of your change agents when introducing a new platform and ServiceNow is no different.

Even tech-savvy people don’t like change (remember the last time Google Suite did an overhaul… so do we) - so when you introduce a major change to your project workflow by implementing a powerful tool like ServiceNow, it takes some finesse to get users adopting the platform and adhering to the data governance guidelines your PMO has set forth. Don’t have a PMO? You probably struggle even more to get standards and best practices in place for your ServiceNow investment.

Managing multiple project records simultaneously (we see you project managers) and being responsible for managing up on portfolio health (for the portfolio managers in the back) are vitally important processes to the success of your business objectives, so why settle for ServiceNow reporting with constant exports and manual manipulation?

Then you add ServiceNow demand intake on top of normal project operations and the clear road to prioritization and steering committee report outs feels… insurmountable.

It’s no wonder that operationalizing ServiceNow on the backend of the project cycle (that is reporting, decision-making and executive visibility) is the key to making the platform sticky and rewarding for the users who toil away ensuring data integrity and up-to-date project records. Imagine the peace of mind that would come with reporting as intuitive as your favorite PowerPoint slide editor - with no exporting of data and with a repeatable format that you can set and forget (and replicate across the portfolio).

The comfort of what we know is real - and PowerPoint is that constant for business operations professionals and project managers alike. Executives can be even more stuck in their ways and resistant to formatting that doesn’t resemble the slide decks they’ve utilized throughout their entire careers. When determining what format all stakeholders will be comfortable with, PPT certainly reigns supreme.

So how to get a reliable, effortless, consistent ServiceNow project reporting experience?

Well, most people take their ServiceNow data elsewhere. Yikes.

When evaluating options for better ServiceNow reporting that avoids exporting ServiceNow data to Excel (the biggest time suck out there), we think there are a few items to consider.

  1. How friendly is the user experience?
  2. What is the opportunity cost and associated resources to implement?
  3. How do we scale the solution and make pull reporting just as easy as push reporting?

VividCharts’ reporting platform is built on top of ServiceNow and creates an entry point for new and seasoned users to get the most out of their ServiceNow user experience. Templates are live as soon as you login for the first time, and creating a modified version with your company branding and particular set of metrics and project data is as simple as editing a PowerPoint slide. Now doesn’t that sound like a great user experience? We think so too.

And with the ability to view reports without additional ServiceNow fulfiller licenses, your pull reporting just got way easier - not to mention you can still export your work to PowerPoint when needed with the click of a button!

If you are ready to level up your ServiceNow PPM reporting and make it the easiest part of your project and portfolio managers’ workflow, let us show you how VividCharts has helped large enterprise customers save thousands of resource hours annually on project reporting!

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