Easily identify ITSM process improvements with better in-platform ServiceNow reporting around problem resolution.
Let’s face it - reporting on problem identification and resolution in ServiceNow shouldn’t be one of your problems! (see what we did there)
We want the process of building automated, insightful reporting directly in the platform to be the least stressful part of your problem resolution process. We know the feeling when you get a report out just right - a careful combination of manual data manipulation in Excel and professionally formatted slides in PPT. But to recreate it each week, month and quarter?! You should be too busy investigating the root causes of your problems to have time for that.
It’s as simple as this - determine the data that needs to be presented (and you probably already have this in a deck you’ve created manually), configure that data in the VividCharts slide editor, style it once, and then it will be automatically on-demand and populated with live data forever more. You’ll only have to update it if your metrics or desired data change over time!
In addition, our Problem Review Hub is built utilizing our one-of-a-kind Data Engagement Platform that sits on top of your ServiceNow instance. The app allows you to build from researched templates that ship with the product or start from scratch using our intuitive slide editor (no exporting to PPT required).
What makes VividCharts unique is that we keep your data where you want it - in ServiceNow - while enabling status updates in a digestible format.
While your data is always live, you can easily export your reports to PowerPoint or PDF for seamless distribution with the click of a button.