Tackle Problem Prevention with Data-driven Trends

Introducing the new Problem Review Hub from VividCharts - automated problem report outs that don’t require coding to generate in-platform.


Intuitive interface for building reports.


Configure summaries of problem records.


Identify trends in root cause analyses.

Easily identify ITSM process improvements with better in-platform ServiceNow reporting around problem resolution. 

Let’s face it - reporting on problem identification and resolution in ServiceNow shouldn’t be one of your problems! (see what we did there)

We want the process of building automated, insightful reporting directly in the platform to be the least stressful part of your problem resolution process. We know the feeling when you get a report out just right - a careful combination of manual data manipulation in Excel and professionally formatted slides in PPT. But to recreate it each week, month and quarter?! You should be too busy investigating the root causes of your problems to have time for that. 

It’s as simple as this - determine the data that needs to be presented (and you probably already have this in a deck you’ve created manually), configure that data in the VividCharts slide editor, style it once, and then it will be automatically on-demand and populated with live data forever more. You’ll only have to update it if your metrics or desired data change over time!

You’re welcome. 

In addition, our Problem Review Hub is built utilizing our one-of-a-kind Data Engagement Platform that sits on top of your ServiceNow instance. The app allows you to build from researched templates that ship with the product or start from scratch using our intuitive slide editor (no exporting to PPT required).

What makes VividCharts unique is that we keep your data where you want it - in ServiceNow - while enabling status updates in a digestible format. 

While your data is always live, you can easily export your reports to PowerPoint or PDF for seamless distribution with the click of a button.

"Since implementing VividCharts we have seen a steady growth in Customer self-service. VividCharts has reduced requests to the Service Desk for status updates, decreasing unsanctionable effort."

Eleanor Pena
Director of Service Management
Technology Provider

“VividCharts gave us an opportunity to build a comprehensive status report and to look at everything in ServiceNow as a data element that can be captured, configured and presented in a visually pleasing and branded way for Teradata.”

Christina Williams
PMO Director - Information Technology & Procurement

"VividCharts is allowing us to publish beautiful real-time dashboards and presentations in ServiceNow. This is saving us significant energy extracting the data just to make it pretty for executive presentations while at the same time allowing us to have up to date information whenever it is requested."

ServiceNow Development Lead
Major US Airline

"The interface is amazing and the support is top notch. The support site is clear and easy to understand."

ServiceNow Services Partner

Core features that ship with Problem Review Hub

It's not just a couple of pre-built dashboards. It's the solution that automates your entire reporting workflow.

Screenshot of VividCharts Project Status Hub Summary in ServiceNow


Summaries allows you to deliver specific and dynamic sets of records that are tied to dashboard views for the individual records.

Want to deliver a list of problems in a given timeframe, but then drill down into a dashboard for a specific problem? You can easily do that here.

Executive Deck Template

We've helped other organizations establish executive report cadences around problem root cause and resolution performance and we're excited to pass those learnings on to you!

The Problem Review Hub comes pre-loaded with a tried and true executive report template to get you started without having to build from scratch.

Screenshot of a project status dashboard template in VividCharts in the ServiceNow platform
Screenshot of the VividCharts editor highlighting the extensive and flexible chart library in ServiceNow

Branding Ability

When you need your reports branded to your company aesthetic, you won't need to export data and manipulate in PowerPoint - you can do that all right in our intuitive slide editor, directly in ServiceNow.

Get full control over colors, fonts and chart types with a no code experience.

Final Delivery

Curate the list of problems  each group of stakeholders see. You can even select and package up specific problems on the fly.

Deliver these sets of problem reports directly in your ServiceNow instance or export them all with a single click to PDF or PowerPoint.

Screenshot of VividCharts exporting a ServiceNow in-platform project status report to PowerPoint or PDF
Screenshot of the VividCharts freeform editor similar to PowerPoint in ServiceNow