Provide IT stakeholders at all levels of the organization insight into major incident trending and resolution.
A major incident requires all hands on deck and a tremendous sense of urgency - but how are you analyzing trends over time?
We know that the KPIs surrounding major incidents vary from organization to organization, but we don’t want you to settle for ServiceNow reporting that requires lots of manual manipulation external to the platform.
VividCharts is the in-platform reporting tool that allows you to template your most critical business reports for a variety of audiences - reports that pull directly from live data in the platform. Everything in the editor is fully configurable from the data shown, the styling and aesthetics.
The best part? No code required!
Our new Major Incident Hub is built utilizing our one-of-a-kind Data Engagement Platform that sits on top of your ServiceNow instance. The app allows you to build from researched templates that ship with the product or start from scratch using our intuitive slide editor (no exporting to PPT required).
In addition, seamlessly tie reports and records together in our summary views to produce full slide decks that can be reviewed in the platform!
What makes VividCharts unique is that we keep your data where you want it - in ServiceNow - while enabling status updates in a digestible format.
While your data is always live, you can easily export your reports to PowerPoint or PDF for seamless distribution with the click of a button.